indeed.com sales-marketing remote customer service representative

Remote Customer Service Representative


We are hiring remote customer service representatives to handle incoming calls for customer assistance. This is an hourly pay opportunity and we offer 8-hour, 10-hour, and 12-hour shifts.

Requirements:

  • Must have a PC computer operating on at least Windows 8, unfortunately our software does not work with Apple/Mac products
  • Must be able to start immediately
  • Must have reliable WIFI
  • 1 year of prior phone/customer service experience is preferred

Duties:

  • Answer incoming calls
  • Assist customers and troubleshoot with them
  • Provide customer with proper resources
  • Achieve customer resolution
  • Customer rehashes (optional bonus incentives)
  • Be on call for full shift

Please submit your application as soon as possible in order to be considered.

Job Type: Full-time

Pay: $7.00 - $10.00 per hour

Schedule:

  • 10 Hour Shift
  • 12 Hour Shift
  • 8 Hour Shift
  • Day shift
  • Monday to Friday
  • Night Shift
  • Weekends

Supplemental Pay:

  • Bonus Pay

COVID-19 considerations:

Everyone works 100% remotely : )

Experience:

  • call center: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Work Location:

  • Fully Remote

Communication method(s) used:

  • Email
  • Phone
  • Chat

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies

This Company Describes Its Culture as:

  • Outcome-oriented -- results-focused with strong performance culture
  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

Work Remotely:

  • Yes

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