linkedin.com sales-marketing researcher

Researcher


#TeamNextdoor



Nextdoor is the neighborhood hub for you, your neighbors and the broader local community. Nextdoor’s purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.



Building connections in the real world is a universal human need. That truth, and the reality that neighborhoods are one of the most important and useful communities in our lives have been guiding principles for Nextdoor. Today, neighbors rely on Nextdoor in neighborhoods around the world in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia and Canada, with many more to come.



Serving and understanding our members is at the heart of everything we do. This is especially important as we look to make our platform a welcoming place for everyone. As a founding member of Nextdoor’s Insights Team, you’ll work closely with cross-functional teams of passionate designers, product managers, engineers, and data scientists to provide insights that will help us create useful, vibrant, and delightful experiences for our members and partners that deliver on Nextdoor’s purpose to cultivate a kinder world where everyone has a neighborhood they can rely on.



For this role, we are specifically looking for a researcher with expertise working with underrepresented communities to ensure equity, diversity and belonging are integrated into our product development process and marketing efforts.



Responsibilities

  • Collaborate closely with other researchers, designers, product managers, marketers, and engineers to identify and prioritize opportunities where research can help improve a product decision or customer experience
  • Demonstrate a strong understanding of the strengths and weaknesses of different research methods, including surveys, user interviews, and behavioral data mining, and when and how to deploy them
  • Lead all aspects of a research project including: Meeting with stakeholders, scoping projects, choosing methodologies, creating research plans, writing discussion guides and/or developing surveys, leading interview sessions, synthesizing findings into meaningful themes, and writing actionable and impactful reports
  • Communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approaches
  • Experience leading research projects that have had lasting impact on product and design decisions.
  • Experience with mentoring or teaching others about UX research.




Requirements

  • B.A./B.S. or Masters in Human Factors, HCI, Psychology, Information Science, Cognitive Science, Anthropology, or equivalent
  • 5+ years of relevant industry experience conducting research on both desktop and mobile user experiences
  • Experience working with underrepresented minority groups in the U.S.
  • Track record of using foundational, formative, and evaluative research methods from a broad range of qualitative and/or quantitative research methods, such as user interviews, ethnographic field research, lab-based or remote usability studies, surveys, moderated group conversations, quantitative analyses, A/B testing
  • Experience combining quantitative and quantitative research methodologies
  • Experience balancing multiple varied projects at once while performing at a high level
  • Proven track record of working with cross functional development teams including PM, Design, Engineering, Data Science, Marketing, Customer Support.
  • Ability to plan and execute end to end research independently and take initiative to solve problems


At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the customers we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.Show moreShow less

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