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Customer Support Associate


Breeches.com is an online store for equestrians to find everything from show clothing to fly spray to tack! We are a fast growing company that strives to provide quality and timely service to its customers. As a customer support associate, you’ll be a critical part of the customer purchasing experience and have a flexible schedule to work around you!



Position Type

Part time/Remote



Number of Roles

1+Multiple positions considered dependent on number of qualified candidates.



The customer support associate will be responsible for answering incoming phone calls and responding to online chat inquiries regarding products, shipping/order/return status to customers. 



Qualified candidates will be responsible for all, but not limited to the following: 



-Answer incoming calls regarding product, shipping/order status

-Answer live chat sessions efficiently and precisely

-Recommend appropriate products when needed

-Work cohesively with in house customer service representative with order, shipping and return issues



Qualifications

-Experience discussing product/services with direct consumers

-Possess a general/working knowledge of shipping/order processing workflow

-Equestrians strongly preferred

-Internet and device access



Skills/Attributes

-Friendly, positive attitude

-Adaptable

-Problem recognition and solution skills

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