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Contact Center Tech Spec


What does a great entry-level Technical Specialist do?



You will work directly with customers and have an opportunity to troubleshoot remote deposit and digital check scanner products. You will have frequent contact with external customers, vendors, and internal team members. You will support high call volume caseloads and will have an opportunity to ensure a customer experience and order success.



For internal purposes, the business title for this position is Contact Center Tech Specialist.



As a Technical Support Specialist, you can look forward to:

  • Providing escalation level technical support.
  • Troubleshooting issues with our remote deposit and check scanning solutions.
  • Supporting application, IT hardware and software products.
  • Handling problem recognition, research, isolation, and resolution steps.
  • Ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners.



Basic Qualifications For Consideration

  • Minimum 1 year of experience in Customer Support working in a call center environment.
  • High school diploma or equivalent



Preferred Skills

  • Experience installing and troubleshooting software or hardware
  • Experience providing support via remote desktop
  • Knowledge of firewalls and drivers



Learn More About Fiserv



To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.



We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.



Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.



We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.



We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.



Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.



We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)



Explore the possibilities of a career with Fiserv and Find Your Forward with us.Show moreShow less

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