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Enterprise Service Desk Specialist


Enterprise Service Desk

  • Provides remote support and for computers, printers, mobile devices, and peripherals.
  • Experience with Microsoft Windows OS, versions 10, 8 and 7. Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
  • Experience with Remote Desktop. Experience with Hardware/Software troubleshooting.
  • Experienced in basic network troubleshooting (TCP IP).
  • Excellent customer service / customer interaction skills. Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
  • Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
  • Experience with IT information assurance and cyber-security.
  • Experience with Active Directory to include account creation/management and File Share permissions management.
  • Requires (1-3) years of related experience in information systems, or equivalent combination of experience and college level education.
  • Ability to type 20 words a minute or better.
  • Role requires a Secret Clearance

Must have a CompTIA A+CE, CompTIA Network+ CE certification or higher.



Freedom Staffing believes it is all about our people and those we serve. We want our teams to enjoy their work and feel a sense of purpose. Our teams work to provide excellence in delivering IT solutions and strategies that advance the goals of the most sophisticated systems and organizations.



We are looking for talented individuals who want to grow in their capabilities while offering their skills. We are a dynamic group of highly innovative and effective IT professionals. We hope you will join us as we work together to serve in the best ways we know how.Show moreShow less
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