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IT Desktop Support Tech I


Job Description

Basic Duties: Responsible for day-to-day monitoring, troubleshooting, and support of workstation hardware and software.

Charactistic Duties and Responsibilities
  • To ensure optimal workstation performance will install, diagnose, repair, maintain, and upgrade all PC hardware and peripherals.
  • Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
  • Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables (CAT3, CAT5, CAT6 and Fiber) and rewires as required for new installations and office reconfiguration.
  • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
  • Acts as a technical resource in assisting users to resolve problems with equipment and data.
  • Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
  • Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware and software.
  • Monitors system backups and restores.
  • Assists with developing a security policy for workstations including patch management and anti-virus
  • Builds and maintains system images.
  • Builds and maintains point of sale terminals and researches hardware.
  • Installs and configures resort security systems.
  • Troubleshoot problems (in person, by telephone, remotely, or via e-mail) in a timely and accurate fashion, and provides end-user assistance.
  • Follow all safety standards and procedures. Perform duties in a manner to maximize safety and minimize risk to self and others
​Skills/Qualifications:
  • Associates degree in computer information technology preferred and 1-3 years of experience or a combination of education certifications and experience from which comparable knowledge and skills are required. Solid desktop support and troubleshooting skills, including hands-on experience with a variety of hardware platforms running Windows and Mac Operating systems.
  • Previous Windows 7,10 2K8 server and 2012 Server experience required.
  • Excellent communication and customer service skills.
  • Strong in Windows servers, applications, and have 1-2 years of desktop support or helpdesk experience.
  • Strong in MS Office and G Suite
  • Experience with Virtualization technologies.
  • Experience with Security DVR systems.
  • Highly motivated and independent worker who is not shy about tackling tasks they do not immediately understand
  • A+ Certification helpful
At Peak Resorts we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

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Company Description

Mount Snow is a premier four season resort located in the Green Mountains of Southern Vermont featuring four mountain faces of downhill skiing and snowboarding - including one of the East's best terrain parks, Carinthia - slopeside lodging, golf at the acclaimed Mount Snow Golf Club as well as flexible wedding and conference facilities. Other activities include snow tubing, ski & snowboard lessons, downhill mountain biking and a full schedule of festivals and events. Mount Snow is a member of the Peak Resorts family.


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