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Director of Operations and Programs


Women Have Options/Ohio (WHO/O) connects those needing abortion to financial assistance and practical support so we can afford our reproductive choice. And just as importantly, it allows us to access that choice with dignity. Our current system tells those seeking abortion services, implicitly and explicitly, that if we cannot afford care, we don’t deserve it. As staff of Women Have Options, you’re not just providing financial assistance, but you are telling those in need that they deserve this support.


WHO/O is hiring a Director of Operations and Programs in the effort to make our leadership models more sustainable and equitable for the long haul. The organization is in the midst of strategic planning and is working to shift how we show up in our work. This position will be a co-conspirator with the Executive Director and the Board of Directors to lead the organization. A deep commitment to collaboration, creative problem solving, and efficient system building will be critical to the success of this role. The last couple of years have been ones of incredible growth and we need someone who has an eye to long-range planning and the skills to intentionally build an organization with a sharp focus on racial, economic, and gender justice, and one that does not build its foundations at the expense of these values.

SPECIFICATIONS

  • Compensation: The salary for the Director Of Operations & Programs position is $70,000-$75,000 (commensurate with experience) plus 99% paid premiums for family health, vision & dental benefits with an abortion support reimbursement program. We have generous paid time-off, and a commitment to professional development and community care. This is a full-time, non-exempt position.
  • The Director Of Operations & Programs reports to the WHO/O Executive Director and the Board of Directors
  • Location is flexible within Ohio. This position will require some occasional in and out of state travel.

SUMMARY 

The Director of Operations and Programs is an executive leadership position, and will lead WHO/O alongside the Executive Director. This newly created position will report to the Executive Director and will be responsible for leading administrative operations and oversee service delivery programs. Essentially managing the day-to-day operations necessary to ensure that the organization works towards our mission by providing leadership for the organization’s operational and programmatic functions. Daily responsibilities include managing our abortion support service delivery program, including supervising and supporting the Abortion Support Program Manager and Patient Navigator positions. 

The ideal candidate will have demonstrated and measurable success in managing funds, policies, technologies, and procedures that improve an organization’s efficiency and quality of work life, as well as have an approach to operations work that aligns with and serves the organization’s mission, vision, and values.

To accomplish this objective, the Director of Operations and Programs will perform the following essential job functions: 

ORGANIZATIONAL ADMINISTRATION & OVERSIGHT

  • Responsible for planning, organization, and direction of the organization’s operations and programs.
  • Oversee budget projections, allocations, and reconciliations to ensure responsible funding procedures are developed and followed for practical support programming.
  • Responsible for essential tasks relating to Accounts Payable and Accounts Receivable in accordance with WHO/O’s accounting policies and procedures.
  • Work with our contracted accountant to keep accurate accounting and timely compliance with local, state, and federal government reporting requirements and to produce monthly financial statements for review by the board of directors.
  • Work closely in leadership collaboration with the Executive Director to ensure interdependent program budgets, communications, and fundraising efforts are aligned and connected.
  • Development and integration of secure systems across departments, including secure IT and data systems.
  • Develops and implements consistent program and cost accounting policies, procedures, and operational reporting/metrics.
  • Responsible for organizational insurance policies and risk management.
  • Oversees and reports on the organization’s results for the board of directors.
  • Responsible for signing documents, agreements, and other instruments made and entered into and on behalf of the organization.

STAFF SUPERVISION & HUMAN RESOURCES

  • Responsible for supervision of administrative and/or program staff, including Program Coordinator/Manager and Patient Navigator.
  • Responsible for hiring, recruiting and/or retaining a diverse, highly qualified staff and volunteers by providing career coaching, growth, and personal development opportunities.
  • Maintain structured and regular supervisory check-ins, including effective mutual feedback processes.
  • Oversee transparent feedback loops between supervised staff and Board of Directors.
  • Oversee regular employee evaluation, including annual review processes.
  • Balance staff retention and satisfaction with organizational health and values.
  • Promote an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork and a common organizational vision.
  • Ability to consistently integrate a racial, economic, and gender equity lens to systems and practices.
  • Implement innovative, employee-friendly personnel policies, benefits, and internal practices that reflect WHO/O’s values and enable staff to balance professional demands alongside personal and family commitments.
  • Uphold HR policies and procedures, ensuring accuracy, consistency, adherence to professional standards, legal compliance, and alignment with WHO/O’s values.

BOARD GOVERNANCE

  • Works with the board in order to fulfill the organization mission.
  • Responsible for being a leader for WHO/O in a manner that supports and guides the organization’s mission as defined by the Board of Directors.
  • Responsible for communicating effectively with the Board and providing, in a timely and accurate manner, all information necessary for the Board to function properly and to make informed decisions.

COMMUNITY OUTREACH, ADVOCACY, PARTNERSHIP, AND COALITION WORK

  • Serve as co-spokesperson and leader of WHO/O.
  • Cultivate and steward community partnerships by building and maintaining relationships with cross-movement organizations and individuals, including regional abortion funds, Ohio abortion access providers and advocates, and the National Network of Abortion Funds.
  • Help Program Manager develop and manage opportunities for volunteers to engage on behalf of WHO/O
  • Create and continually update documents and reports to streamline grant drafting and submissions process.
  • Execute timely reporting for all program funded grants and other grant compliance efforts, as required.

THE FOLLOWING QUALIFICATIONS ARE STRONGLY PREFERRED:

  • 5+ years nonprofit management experience, program management, AND supervisory experience.
  • At least 3 years’ experience managing nonprofit operations.
  • Experience and skill in working with a board of directors. 
  • Desire to work as part of a team to promote the values of reproductive justice.
  • Transparency and high integrity leadership.
  • High level strategic thinking and planning. Ability to envision and convey the organization’s strategic future to the staff, board, volunteers and donors.
  • Ability to effectively communicate the organization’s overall mission to donors, volunteers, lawmakers, and the community.
  • Detail-oriented, highly organized and a self-starter.
  • Solid organizational abilities, including planning, delegating, program development and task facilitation.
  • Strong financial management skills, including budget preparation, analysis, decision making and reporting.
  • Strong written and oral communication skills.
  • Committed to abortion access and full reproductive health care for all.
  • Committed to an intersectional framework that includes, but is not limited to gender, economic, and racial justice and practice and able to faithfully integrate this into communications and daily work. You’re willing to work to confront and break down white supremacy culture at the job and in the movement.
  • Ability to enjoy collaboration; maintain flexibility and effectively manage ambiguity in a work environment.
  • Self-motivated, resourceful, creative, and able to work without significant day-to-day supervision.
  • Appreciation of working with diverse staff and board in an organization committed to racial justice.
  • Desire to build mutually supportive social justice movement partnerships.

IDEAL SKILL SETS

  • Experience supervising in remote work environments.
  • Creativity in exciting communities in virtual organizational storytelling and engagement experiences.
  • Dedicated to following the lead of those most directly impacted who have lived experience.
  • Experience developing programs, policies, and procedures from inception through delivery.
  • Familiarity with change management processes, and sustaining organizational goals through new staffing and program structures.

THIS JOB IS RIGHT FOR YOU IF YOU…

  • Are excited to work in a changing landscape, where each day’s barriers and solutions may be different than the one before.
  • Are willing to build structures and be the first person in your staff role.
  • Love to design operational processes to streamline workflows while maintaining regular relationship building with staff and communities.
  • Are proud of your creativity in designing engaging community opportunities.
  • Love Ohioans enough to fight for the abortion access they deserve.
  • Believe in the power of being a part of solidarity and collective support rather than models of charity and saviourism.
  • Are committed to abortion access and full reproductive health care for all, using an intersectional framework that includes, but is not limited to gender, economic, and racial justice.
  • You are comfortable managing up, down, and laterally. You can effectively manage and coach WHO/O board, staff, and supporters in their movement activities.
  • Exercise good judgment by considering potential consequences of a decision and making the best choice.
  • Hold yourself to a high ethical standard for acceptable conduct.
  • Are open to giving and receiving feedback and committed to practicing this regularly.
  • Consider yourself radical.


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