app jobs sales-marketing companies r rch mercury investment management company, llc customer support specialist

Customer Support Specialist


We are looking for a remote Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.



Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams




Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases




Benefits



  • Comprehensive medical insurance program
  • Paid leave
  • Housing discounts
  • Education reimbursements
  • 401(k) savings plan with a company match
    • Work From Home
    • Short Term & Long Term Disability
    • Training & Development




    What truly sets RCH Mercury Investment apart is the wealth of experience that our team brings to our investments. RCH’s Partners have been successful CEOs and business leaders themselves. RCH’s team includes our Executive Advisory Board made up of nationally prominent business and financial leaders.Show moreShow less


    Have an Awesome Remote Product?
    Promote it right here · On our platform · starting at $49/mo