app jobs sales-marketing companies v virbela concierge internship - 100% remote

Concierge Internship - 100% Remote


Are you looking for an opportunity to get your foot in the door to a high growth technology company that is 100% remote? We have the opportunity for you!



We are looking for entry-level Concierge Interns to join our growing team that are willing to learn business operations, customer services skills, sales, and technology! These internship are a minimum of 3 months and has the ability to go full time if you show the qualities, flexibility, and skill set we are looking for!



Responsibilities

  • Greet and engage VirBELA customers
  • Instruct new users on how to navigate in the VirBELA platform
  • Lead VirBELA tours for customers
  • Sales lead qualifications
  • Sales support - engaging with and guiding customers through the online sales process
  • Triage sales inquiries to appropriate team members
  • Document conversation notes in CRM
  • Support data integrity efforts in CRM
  • Provide support for events and facilitators as needed
  • Communicate with team members, colleagues, and concierge leadership to ensure customer needs are met/addressed
  • Exercise professional judgment in handling situations and/or issues that arise
  • Demonstrate initiative in staying up to date on support topics related to the VirBELA platform
  • Demonstrate and/or explain the attributes and benefits of the VirBELA platform
  • Collaborate with concierge team leadership on areas for improvement to increase levels of customer support and satisfaction
  • Provide accurate, clear/concise information in verbal and written communications
  • Maintain a consistent level of excellent customer education and support
  • Demonstrate the ability to adapt to the changing needs of a growing organization




Requirements



Education:

  • High School Diploma or equivalent




Experience

  • Customer Service experience required
  • Google Suite - Email, Docs, Calendars, Sheets, etc.
  • Experience using and presenting in a virtual environment preferred
  • Bilingual - Spanish preferred, other Eurasian languages a plus
  • This is a remote position.
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