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Head of Claims

A bit about Newfront: From the Mayflower to the moon landing, every venture relies on insurance. The $1 trillion insurance industry is fundamental to our economy, but it has been slow to modernize. It’s a fragmented market (where the largest player only holds a single-digit market share) that represents an enormous opportunity. At Newfront, we provide comprehensive risk management powered by advanced technology and a client-obsessed culture. Our unique approach recognizes both the vast potential of technology and the fundamental role of expert advice and trusted relationships. While we’re a technology-driven company, we believe that people matter most. Our mission is to define the future of the insurance industry by leveraging modern technology that empowers people with information and delivers world-class service to our clients.  We’re the fastest-growing brokerage in the country because we’re built for the 21st century. Why we're looking for someone like you: As Head of Claims, you'll be responsible for: Designing and implementing an industry-leading claims experience for each line of coverage Providing clients with claims advocacy for all lines of property & casualty insurance Guiding clients through complex claims issues through resolution Developing and continuously refining Newfront's internal claims process, including establishing baseline performance indicators Designing and implementing scalable competitive differentiators for Newfront's claims offering Leading and designing scalable claim review processes Working cross-functionally with our Operations and Engineering teams to advance our claims analytics capabilities, expand claims handling and resolution functionality in Newfront's software platform, and design a risk management ecosystem that encompasses analytics, risk reduction, and claims management Incorporating claims subject matter expertise into frameworks that can be used by your growing team Leading recurring claims review processes with top clients of our brokerage   ABOUT US: Our business is built on the idea that there are certain tasks that people do really well and others that are better suited for computers and software.   Commercial Insurance will always be a relationship business, but we believe technology - plus best-in-class service - can empower brokers to close more business and better serve their clients.   Newfront is backed by top venture capital firms.   Our technology automates applications, renewals, certificates, endorsements, and claims.  With our unique approach to the business and the ability to offer a better platform for both clients and insurance Brokers, we are poised to become one of the top insurance brokerages in the world.  Newfront is an equal opportunity employer — we celebrate diversity and are committed to creating an inclusive environment for all employees.  Newfront is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

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