app jobs sales-marketing companies a aaa colorado, inc. remote inbound customer service representative

Remote Inbound Customer Service Representative


Remote Training! Excellent Work from Home Opportunity!

Training Begins Monday, November 9, 2020

This is a part-time position - 20-25 hours/week

DO YOU HAVE . . .

  • A commitment to providing exceptional service?
  • Professional expertise and a passion for what you do?
  • A high level of integrity?
  • An ability to work independently and collaboratively as a team member?
  • Creative thinking and problem-solving skills?
  • Dedication to developing your own skills and knowledge?

Our most successful associates demonstrate these qualities every day!

THE PRIMARY DUTIES OF OUR ROADSIDE ASSISTANCE

MEMBER SERVICE REPRESENTATIVES ARE TO:

  • Receive and process calls from members needing emergency road service and other membership services in an efficient and courteous manner.
  • Provide high quality member service and determine appropriate level of service and accurately record all information via computer.
  • Transfer information to dispatchers for completion as needed.
  • Promote new and renewed membership sales through the Call Center, while cross-selling AAA Basic, Plus, RV, Premier and Associate memberships.

JOB REQUIREMENTS:

  • High School Diploma or equivalent.
  • At least one year of prior customer service experience.
  • Working knowledge of personal computer, internet and competent keyboarding skills to accurately and effectively complete daily work assignments.
  • Strong communication, decision-making and telephone etiquette skills.
  • Outstanding customer service skills and ability to work within a team environment.
  • Ability to complete 3-week on-the-job remote training which covers department operations, procedures, customer service standards and preparation for handling a variety of situations encountered in day-to-day work, role-playing, test calls and routing of calls.

TO THE QUALIFIED CANDIDATE WE OFFER:

  • Benefits to include Dental and Vision, Wellness program and 401(k).
  • Complimentary AAA Membership
  • Discounted RTD Passes

#ZR



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