Customer Success Specialist
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 100,000 cryptocurrency holders with over $1,000,000,000 in crypto assets, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of individuals and companies. Some things we’re proud of: ? Over $1B in crypto assets are tracked on CoinTracker ? Over $1M per year in revenue, portfolio subscriptions growing >10% week-over-week ? Partnered with Coinbase, TurboTax, and other industry leaders ? Backers including Y Combinator, Initialized Capital, Serena Williams, and more ?️ Founders: Jon and Chandan previously built TextNow ($50M/year revenue business) and worked at Google & Google[x] Your opportunity: Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve peoples' lives. As the first full-time customer success specialist on the team, you will be the face of the company to CoinTrackers! What's it like working at CoinTracker? We are a fully distributed, tight-knit team spread across five countries and seven cities. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Asana, Intercom, Google Docs, Notion, Slack, and Zoom. We also stay aligned through weekly all hands, weekly goal setting, and daily standups. We aim to empower every individual on the team with full transparency, ownership, autonomy, and clear objectives. If this sounds exciting, we'd love to hear from you!