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Social Media Response Specialist

A DC-based independent Federal agency is seeking a savvy social media user to join its support team! Recently, Twitter and Facebook have emerged as a great platform for customers to engage quickly without encountering long wait times via phone. Candidate will provide online responses while simultaneously seeking answers to address the customers' concerns through an online portal. The goal is always to achieve a positive outcome for the customer.

Ideal candidate will have a Bachelor's degree along with 0-2 years of professional experience. Strong customer service skills and a positive attitude are critical!

This is currently a remote position but could go back into the office at some point. The hours (even when remote) are; Tues - Fri 1:00pm to 10:00pm and Saturdays 9:30am-6pm.

*Please note that even though this position is currently remote, you must be in the DC area (or close by) for the on-boarding process and to retrieve equipment and other items from the office.

TO APPLY: Please respond to this job posting with a copy of your resume.

Job Types: Full-time, Contract


  • 8 hour shift
  • Weekends

COVID-19 considerations:

This position is currently remote but may go back to the office at some point

Work Location:

  • Fully Remote

Work Remotely:

  • Yes

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