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Remote Customer Service Representative


customer service

computer proficiency

strong communication skills

This Customer Service representatives will be responsible for answering inbound phone calls from insurance members, providers and pharmacies. They will be supporting their client, Medicare. Their main focus is customer service and satisfaction! Questions asked will be in regards to Eligibility, Benefit inquiries and claim inquiries call (not filing claims, just taking the calls).

Training Hours 9AM-5:30PM. Will be required to go onsite 1st day to get equipment and ensure everything is working correctly. Will start virtual training at home on 2nd day. 4-6 Weeks of virtual training followed by 2-3 weeks of nesting. Will bid on shifts after nesting. Hours will be anywhere between an 8AM start and 11PM end time. This team is open 7 days a week during busy season November-March. Must be open to weekends.

Shifts are 8.5 hours with a 30 minute unpaid lunch and 2 15 minute paid breaks.

ALL CANDIDATES MUST BE OPEN BETWEEN 8AM - 11PM (during open enrollment). Quarterly bids for shifts, every 3 months this shift will change.

If you have any questions please call Ariel Peguero at 570-235-2112.

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

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