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Customer Support Agent


At SYKES, we help people one caring interaction at a time and that starts with YOU! In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work! We help more than 36 million people answer a question or solve a problem each year from the safety, comfort and convenience of our own homes.

Founded in 1977, we are a trusted work from home company. While other companies are learning how to set up virtual work for the first time due to COVID, SYKES has more than 20 years of experience offering 100% virtual work making us a leader in serving the world's most recognized brands.

As a SYKES Customer Service Agent:

You'll enjoy:

* Benefits including medical, dental, life, vision insurance

* Company-matched 401(k) plan

* Generous paid time off

* Hands-on classroom training

* Opportunities for advancement

* Personal benefits/savings of working from home including, time, money, and environmental savings

About SYKES

SYKESHome is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKESHome!

EEO statement

EOE/Veteran/Disabled

Required qualifications, skills and experience

* Ready to work, committed to your success and eager to learn

* An empathetic, helpful and resourceful problem-solver

* Friendly and professional

* An excellent communicator who likes to connect with people via phone to provide customer service

* Able to navigate on a PC

* Able to provide a stand-alone monitor, USB headset and quiet, distraction-free workspace

Desired qualifications, skills and experience

* Experienced providing customer service

* Experienced in financial services, healthcare or technology

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekends

Education:

  • High school or equivalent (Required)

Application Question:

  • Able to provide a stand-alone monitor, USB headset and quiet, distraction-free workspace

Work Location:

  • Fully Remote

Work Remotely:

  • Yes


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