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Customer Support Specialist - Social Media


Customer Support Specialist - Social Media

We are looking for a Customer Support Specialist with a passion for technology and beauty to assist customers when using Musely FaceRx treatments and services. Assistance with weekend coverage is a must. Responsibilities in this role will include resolving customer queries, mainly via social media and live chat, while providing solutions and guiding treatment users through a new skincare journey. To be successful in this role, you should be an excellent communicator who’s able to earn customer trust. Ultimately, you will help establish our reputation as a company with excellent customer support and attention to detail.

*This is a completely remote position for a California-based company.

Responsibilities

  • Respond to customer queries in a timely and accurate manner, via social media and chat, as well as assistance with phone and email support as needed
  • Analyze and report reoccurring issues
  • Monitor complaints on social media (Facebook, Instagram, etc.) and reach out to provide assistance
  • Follow up with customers to ensure their issues are resolved
  • Gather customer feedback and share with other teams

Skills

  • Experience as a Customer Support Specialist or similar Customer Support role
  • Patience when handling tough cases
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Ability to work independently
  • BA/BS in Communications or relevant field (preferred)

Qualifications

  • Bachelor's Degree preferred
  • 2+ years previous customer service/retail/restaurant experience
  • Friendly and welcoming manner with customers, doctors and pharmacists
  • Ability to explain complex concepts in a clear, simple manner
  • Strong command of written and verbal English
  • Excellent organizational and multitasking skills
  • Ability to maintain a calm and polite manner in stressful situations

Bonus

  • Strong command of written and verbal Spanish
  • Understanding and experience of managing social media ads
  • Experience with prescription skincare

The Company

Musely provides medical skin care treatments through technology. Musely enables top dermatologists and pharmacists to deliver and administer medical treatments for both skin conditions and skin care. With its revolutionary approach, Musely enables the Science of Youth quickly and inexpensively from the convenience of home! Founded by successful Silicon Valley serial entrepreneurs, Musely is on a mission to deliver health and healthy living to women and men everywhere!

Job Type: Full-time

Schedule:

  • Monday to Friday
  • Weekends

Experience:

  • relevant: 2 years (Preferred)

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)
  • Spanish (Preferred)

Working Days:

  • Saturday (Preferred)
  • Sunday (Preferred)

Work Location:

  • Fully Remote

Work Remotely:

  • Yes


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