Customer Service Representative - TMP - 2908
Title: Customer Service Representative
Reports to: Call Center Supervisor
Department: Call Center / Contact Center
Location: REMOTE, Any US Location
Classification: Non Exempt – Hourly
TMP Direct is a leading provider of Customer Care, Inbound and Outbound sales, and Fulfilment and Distribution. We are focused on helping our clients acquire and retain customers offering fully integrated solutions. We demand that every customer and prospect engagement, whether phone, email, chat, or text is handled with the utmost quality, courtesy, and efficiency.
The Customer Service Representative (CSR) acts as the face of TMP Direct, LLC client companies. This position is responsible for handling customer service contacts in a variety of channels including; phone, email, chat and social media. CSR’s assist customers by solving problems and properly documenting the contact interactions. CSR’s. Each CSR is responsible for maintaining the performance metrics associated with program(s) that they are working on.
NOTE: we have 8+ positions, starting later this month and another approx 15 starting in November. Pay is $12/hr. Work from home, must have computer, high speed internet, phone w/hands free.
There will be various shifts available. Positions are fulltime with benefits after waiting period. Also, training is paid & done remotely.
Priority will be given to candidates who live within commute to Mount Olive/Budd Lake, New Jersey.
(These responsibilities must be able to be performed with or without reasonable accommodation)
- Gather information from customer
- Speak in clear voice on phone, use proper grammar and spelling in written contacts
- Follow appropriate process for the client program(s)
- Properly Document contact
- Adhere to individual, team and department performance goals
- Maintain professional attitude
Minimum Job Requirements:
- High School Diploma preferred
- Minimum 2 years’ Customer Service experience
- Strong listening and problem solving skills
- Accurate typing and data entry
- Experience with windows-based software and internet browsing
- Reliable, Consistent
- Strong desire to help people
- Call center experience preferred
Requires the ability to interact with others, interpret spoken and written messages and utilize reason to resolve complex problems. Requires constant keyboarding, sitting, hearing and talking. Close detail work requiring visual acuity. Must be able to perform primarily sedentary work.
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.
TMP Direct is an Equal Opportunity Employer