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Technical Colleague Financial AId Support Analyst (REMOTE) Colleague/Unidata/Envision/SQL/API exp

LOCATION - Remote from home (anywhere in US)

TYPE - F/T Salaried

  • Seeking folks that have experience with Colleague Financial Aid Module along with SQL, API, Unidata and Envision experience

  • About The Opportunity

    Ellucian is seeking a skilled technical and functional Financial Aid analyst to work with universities across the globe. If you are an advocate for the customer experience, if you believe in the transformative power of higher education, and want to join a team of highly skilled analysts with some of the best support metrics in the industry, try joining our team!

    Where you will make an impact

    • Providing technical support and expertise to Ellucian Colleague system users, internal Ellucian staff and to the support staff of partner companies
    • Performing technical troubleshooting covering Colleague Financial Aid, performance, and product-related issues
    • Effectively using company tools and software to record information about the technical infrastructure, problem reports, troubleshooting steps and processes and resolution steps for customer reported issues
    • Actively contributing and working to continually improve customer self-help through the publication of technically accurate knowledgebase articles
    • Coordinating problem resolution with other team members, escalation resources, Ellucian engineering, Ellucian testing, and partner companies to ensure open communication of issues and resolutions
    • Participating in the definition and implementation of processes to address all questions, concerns, and ideas from customers
    • Contributing as an active member of the Ellucian customer experience team by providing open and honest feedback to others, supporting the rest of the team and creating an environment of optimism and achievement

    What You Will Bring

  • Experience with API customization and Postman troubleshooting
  • Experience troubleshooting with Ellucian Colleague product (Unidata and Envision experience)
  • Familiarity with Colleague Financial Aid business processes to handle problem recognition, research, isolation, resolution, and follow-up for unique user problems. Ability to independently deal with complex problems
  • Familiarity logging and tracking complex cases using either Salesforce or ServiceNow database and maintaining historical records and related problem documentation
  • Must be able to work from 11-8 EST 1-2 days a week (no more than 3).
  • Bachelor's degree or the equivalent of 5-8 years of work experience with complex systems. Minimum of 3 years of experience in a professional technical environment.

  • What makes #Ellucianlife

    • Comprehensive health coverage: medical, dental, and vision
    • Flexible time off
    • 401k & Bright Plan - to help you save for the future
    • Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
    • 5 charitable days to support the community that supports us
    • Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
    • Parental leave
    • Employee referral bonuses to encourage the addition of great new people to the team
    • We Foster a learning culture with:
    • Tuition Reimbursement Assistance
    • Professional development opportunities

    Additional Information

    Req ID: 2487

    Hiring Type: Full - Time

    Level of Experience: Mid-Career

    Remote: Yes

    Travel Required: None

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