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Case Manager Victim Services

Case Manager (LGBTQ+ Victims of Crime) is an at-will position that reports to the Coordinator of Victim Services. This position will provide emergency crisis intervention, advocating, and supporting LGBTQ+ victims. The Case Manager will act as the liaison with relevant police departments, prosecutor’s office, community and agency organizations.

PRIMARY DUTIES AND RESPONSIBILITIES: The ideal candidate will provide direct services to clients and families involved in anti-LGBTQ+ violence, discrimination, harassment, and vandalism.


·       Provide Case Management services to LGBTQ+ victims and their families, including but not limited to

o  Crisis intervention, including telephone and face-to-face contact

o  Eligibility screening

o  Provide information and referrals

o  Intensive case management

o  Information and assistance with filing claims with for Crime Victim Rights benefits

o  Support and advocacy during criminal investigation

o  Emergency advocacy at hospitals and police departments

·       Support and advocacy during prosecution, including courtroom accompaniment

·       Perform emergency screenings in a variety of community settings, including hospital emergency rooms, county and local jails


·       Maintain accurate and thorough records of all service activities according to Equality Michigan procedures

·       Develop and maintain positive liaison relationships with law enforcement agencies, hospitals, schools, and relevant community organizations, as well as inter-agency relationships, where appropriate

·       Develop and maintain community awareness

·       Assist in the collection and reporting of statistical data and program evaluation, as required

·       Provide ongoing coordination of Victim Assistance Program Volunteer Advocates

·       Perform other job-related duties as assigned

QUALIFICATIONS: The ideal candidate will possess:

·       A strong commitment to racial equity and social justice

·       Bachelor's degree from a four-year college or university with a major in social work, counseling, or human services and previous experience with the criminal justice system and victim rights is beneficial; or equivalent combination of education and experience

·       Ability to read and interpret documents such as law enforcement reports, governmental or agency regulations and legal interpretations

·       Strong interpersonal communication skills. Ability to write reports and business correspondence

·       Ability to speak effectively and courteously before individuals, public groups and departmental staff

·       Ability to work independently and manage multiple projects at once

·       Ability to work well under pressure, resolve conflicts, and meet deadlines

·       Ability to work some weekends and evenings

·       Access to a vehicle and willingness to drive long distances

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