app jobs sales-marketing companies j jkc services remote customer service representative

Remote Customer Service Representative


Currently, we do not offer this position in the following states:

California

Connecticut

Maryland

Massachusetts

New York

Oregon

Wisconsin

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Skills

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Job Type: Contract

Pay: $9.00 - $14.50 per hour

Experience:

  • Call Center: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Full Time Opportunity:

  • No

Work Location:

  • Fully Remote

Communication method(s) used:

  • Email

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Company's website:

  • yourjkcservices.com


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