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Field Services Engineer


Field Service Engineer

  • Our client is an equipment manufacturer, selling to some of the biggest and most successful food and beverage manufacturers in the world, with a proven track record of success.
  • They have been in business for 23 years and have been growing at 20% rate year after to year.
  • Due to growth and expansion, our client has exampled and is adding a Field Service Engineer to the team
  • People with a track record of innovation and achievement, succeed and thrive in our client’s environment.
  • This role will enjoy upward mobility, flexibility to work from home and travel 50% of the time to install, support and maintain equipment for the customers
  • MUST LIVE IN THE UNITED STATES OF AMERICA - IDEALLY THE MIDWEST
  • This is a remote role and can live anywhere in the Midwest; must be open to 50% travel

Benefits:

  • Unlimited growth potential
  • Entrepreneurial environment with the opportunity to create and develop new maintenance plans and trainings
  • Work-life balance
  • Flexible hours
  • Good vacation package

Responsibilities:

  • Perform installations, unpacking/ packing, inspection, preventative maintenance and corrective maintenance / repairs of the packaging equipment
  • Provide excellent customer service to ensure installation is flawless and seamless
  • Technical support on operation, repair and maintenance of packaging equipment as needed through on-site visits
  • Provide telephone/remote technical support for equipment at sites throughout United States
  • Initiate proactive action on behalf of the customer, e.g. preventative maintenance
  • Provide closed-loop feedback on all escalated actions
  • Develop customer relationships that breed loyalty
  • Actively promote the features and benefits of the equipment/ products
  • Actively engage other areas of the business when opportunities exist
  • On-call as needed to support equipment throughout the United States
  • Performs the administrative duties associated with the job including Expense Reports, Mileage reports, Time Cards, Parts Requisitions/Returns, Installation Reports, Service Reports, and other reporting duties, which may be assigned.



Qualifications:

  • AAS/Maintenance Certifications in electronics, maintenance or equivalent maintenance troubleshooting and or field service experience 
  • 2+ years of manufacturing or military maintenance experience required; ideally in a field service, installation or machine building type role but open to training the right person 
  • Must have experience troubleshooting, inspecting and performing PM’s on manufacturing or military related equipment. 
  • Prefer experience with manufacturing experience with liquid filling / bottling capital equipment but open to any sort of packaging capital equipment expertise.
  • Knowledge of assigned equipment to provide timely repair and effective maintenance.
  • Professional, articulate, excellent customer service skills and open to going the extra mile to ensure the customer is happy
  •  Be on-call as needed to support customers’ needs
  • Capable of operating test equipment
  • Experience reading blueprints and schematics
  • Excellent mechanical and electrical troubleshooting skills; PLC programming is a plus
  • Military veterans preferred – especially with maintenance background (will consider candidate transitioning directly out of the military)
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