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Community Coordinator

Feedback Labs is looking for a passionate and detail-oriented person to serve as our new Community Coordinator! This person will contribute to Feedback Labs’ work in building the feedback community, which includes managing the membership of organizations spanning the fields of nonprofits, official aid, philanthropy, and government and will execute events to strengthen and build the feedback movement. Specifically, she/he/they will be responsible for:

  • Executing Feedback+ [1] in-person (when safe) events annually, including curating the event theme, managing logistics (securing locations, food, technical support, etc), developing event agenda and speaker schedule, overseeing ticket sales, managing event budget, etc.;
  • Strategizing for growth in Feedback Labs membership, including overseeing membership sales, benefits and maintaining the budget for membership expenses;
  • Shaping and managing Feedback Labs’ network of member organizations, including organization on-boarding, tracking, continued engagement, and benefits;
  • Ensuring all members feel part of the feedback community and can engage with Feedback Labs in productive and useful ways;
  • Overseeing on-going virtual events, such as monthly member calls and other community gatherings;
  • Continuing to build and maintain Feedback Labs’ CRM system to ensure member activities are captured correctly, and utilizing the CRM to facilitate network growth and development; 
  • Contributing to Feedback Labs’ community pillar including strategic goals, community pillar equity initiatives, and working with all Feedback Labs staff to grow and engage the community;  
  • Supervising interns, projects, and staff on occasion as needed;
  • Supporting Feedback Labs’ CEO in relevant fundraising efforts.


The ideal candidate for this role will have:

  • 3+ years of work experience in the tasks necessary for this job, particularly event planning and membership management;
  • Planned and executed multiple mid-large scale events, conferences, convenings, or other gatherings;
  • Proven track record in developing and managing membership programs;
  • Excellent communication and listening skills to manage relationships with members and event speakers, and to represent Feedback Labs in external meetings;
  • Ability to handle multiple projects simultaneously and switch between tasks, programs, and types of projects quickly and productively;
  • Experience working with Airtable or other CRM software, data collection and analysis experience is a plus;
  • Demonstrated team-working abilities; excellent communication skills, a proven track record in collaborating well;
  • A super power in being organized, detail oriented, and a proactive problem solver;
  • A passionate belief in, and understanding of, Feedback Labs’ mission and the fundamental value of feedback loops in community development and social change programs;
  • Bachelor’s Degree or relevant life experience in a related field.

All Feedback Labs team members are:

  • Infinitely adaptable
  • Driven and hungry to succeed
  • Able to create their own direction and roll with the punches
  • Passionate and informed about anti-oppression work in the United States and globally
  • Collected and proactive under pressure
  • The perfect balance of thoughtful and action-oriented
  • Kind to those around them
  • Committed to changing the world


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