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Benefits Customer Service Representative

Overview: Support State of Texas members with their needs and inquiries related to their benefits. Responsibilities:
  • Work remotely and/or onsite to answer inquiries through telephone calls from Texas state employees and retirees. Remote location requires minimum of 50 mb Internet speed.
  • Efficiently answer questions, educate, and counsel members regarding state employee benefits programs, including insurance, retirement, online tools, and other ERS related matters.
  • Communicate tactfully and provide information in a clear and concise manner.
  • Manage communication style to educate customers with various levels of knowledge and experience.
  • Use sound decision-making and judgment skills and appropriately apply and interpret existing law, pending legislation, rules, policies and procedures.
  • Promote ERS related tools, services, and programs.
  • Provide exceptional service as defined by customer service guidelines.
  • Performs other duties as assigned.


  • Some college or equivalent years of experience


  • Strong problem solving skills
  • Strong verbal and communication skills
  • Ability to type at least 40 words per minute


  • Experience applying and explaining complex law, rules, policies or procedures
  • Three (3) years of qualifying customer service experience
  • Windows based computer software

Desired Skills:

  • Insurance experience
  • HIPPA experience

Desired Traits:

  • Initiative and drive
  • Excellent written, verbal and interpersonal communications skills
  • Ability to work well independently and as part of a team
  • Ability to Multitask and prioritize in a dynamic environment
  • Detail oriented
  • Sound judgment

Pay: Starts off at $15-$16/hour

Benefits include: 3+ weeks of PTO, Medical, Dental, Vision, Short-Term Disability, Life, Critical Illness & Accident Insurance.

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