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New Logo Innovations Specialist


New Logo Innovations Specialist



Genesys seeks sales-focused Technical Innovation lead for the NA region, including the US and Canada. The position can be remote, and the successful candidate should reside within the NA region.



Within this position the successful candidate will work on a high performing team of sales specialists and innovation leads to position the Genesys Contact Centers solutions across the Enterprise, Commercial and Mid-Market business segments. Cisco, Avaya and/or Aspect Contact Center experience is required along with the ability to interactively engage customers remotely and highlight Genesys solutions through remote and on-site demonstrations. This role is a consultative role focusing on understanding how IT and businesses are using their current technologies, with the focus on showing the value of the Genesys Contact Center to exceed the business’ needs and drive exceptional customer experiences.



This position will partner closely with Account Executives, Solution Consultants as well as Partners to deliver the Genesys Strategy within our new logo market. The successful candidate will be responsible for maintaining and learning up-to-date knowledge on relevant competitive solutions, products and services.



This position will provide technical leadership and sales support for sales opportunities with a strong focus on new logo’s. The successful candidate must perform technical presentations, solution demonstrations and competitive positioning for customers, partners and prospects. The candidate will provide technology and solution leadership, enable other Sales teams and provide consultative support for the Contact Center Solutions Genesys offers as well as the differentiators from other market players.



Minimum Qualifications

  • Excellent written and verbal communication, listening, and strong presentation skills.
  • Ability to work independently and, as a direct or virtual team member to successfully achieve sales objectives.
  • Demonstrated technical and competitive knowledge, and consultative skills specific to Cisco, Avaya, Aspect and/or other competitive Contact Center Solutions
  • Strong problem-solving skills ability to assess a problem and determine an effective course of action.
  • Demonstrated ability to use collaboration tools (Conference calls, Video calls, Collaborative whiteboard solutions), in a sales environment.


Educational Background

  • Successful completion of 4-year degree
  • Master’s Degree desirable
  • Recommended 7+ years-related experience in the Contact Center space. Cisco contact center experience and/or key competitor offerings.
  • Pre-Sales experience required




About Genesys



Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.



Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.



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