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Labware LOAMS Administrator (REMOTE)


JOB SUMMARY:



Location: REMOTE (Preferred locations: Suwanee, GA, Chicago, IL, Houston, TX, or Hawthorne, CA)



The LOAMS Administrator is responsible for the advanced administration of the LOAMS platform and advanced support for key clients. This position interacts directly with the clients / end-users of the LOAMS and Labcheck programs on regular basis to ensure customer satisfaction. The position is also responsible for working with management on projects related to on-going development of the LOAMS platform. (LOAM- Lube, Oil Analysis Management System)



Primary Duties:

  • Serve as an interface for Castrol Labcheck customers for advanced program support requirements and development
  • Interface with BP / Castrol Department personnel (Corp., Engineering, Field Sales, WD’s)
  • Castrol Clients
  • Service existing customers by providing advanced technical support for the LOAMS and Labcheck user interface platforms.
  • Participate in meetings / calls related to LOAMS development and critical issues
  • Maintain list of bugs / feature enhancements for LOAMS with Developers
  • Provide support to Customer Service personnel for advanced LOAMS issues as needed
  • Provide database management support for all clients
  • Including Equipment Uploads & Equipment Clean-Ups
  • SQL Updates of Client Records
  • Maintenance of Oil Type & Makes / Models databases
  • Work on client projects related to LOAMS / Labcheck user interface



Secondary Duties:

  • Provide web-based training sessions on basic and advanced features of the user interface platforms
  • Provide demos of the user interface to potential customers
  • Respond to phone and e-mail inquiries from customers relating to LOAMS and Labcheck
  • Collect and document customer feedback on new features or enhancements
  • Troubleshoot and coordinate with LIMS Administrator(s) on issues related to the LIMS and user interface
  • Interact with LOAMS Developers
  • Other duties as assigned by management

 

Skills / Qualifications:

  • Computer proficiency with Microsoft Office.
  • Excellent Excel, PowerPoint, Word, and Outlook skills.
  • Strong and effective verbal and writing communications with all kinds of people.
  • Ability to multi-task, and complete all tasks.
  • Effective time management skills.
  • Effective project management skills.
  • Sound understanding of oil analysis and lubrication fundamentals.
  • Good team player and should meet or exceed team goals.
  • Build excellent working relationship with program personnel and customers.
  • Collaborate and work effectively as a team member.
  • Be self-motivated, confident, energetic, and creative.
  • Plan decisions and practice good judgment.
  • Effectively communicate and make best use of interpersonal skills.
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