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Remote Call Center Customer Service Representative


Description



Are you looking at getting back into work? Or, maybe looking for a change in your current career? We would love to have you apply! We are currently looking to on-board candidates for the role of an Remote Call Center Customer Service Representative. The Remote Call Center Customer Service Representative will be working with one of our top finance clients in Houston, TX.. The Remote Call Center Customer Service Representative will be working in a call center setting. For more information regarding the Remote Call Center Customer Service Representative role, please send me a copy of your updated resume to the email that is listed below. As an Remote Call Center Customer Service Representative, you will be responsible for the following job functions:
  • Answer 35-50 incoming phone calls per day from customers and identify the type of assistance the customer needs
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools
  • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues This role is equally challenging and rewarding. Youll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.
  • Answer 35-50 incoming phone calls per day from customers and identify the type of assistance the customer needs
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools
  • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues This role is equally challenging and rewarding. Youll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and youll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis. The client is looking to schedule phone interviews right away for this role! If you are looking for a great opportunity to get you foot in the door with a Healthcare company that has ample room for growth within the role and company, don't hesitate to send in your application. All candidates are eligible for benefits after the first 40 hours of work! For immediate consideration, please send a copy of your updated resume to CJ at CJ.Arthur@roberthalf.com



    Requirements



    Required Qualifications
  • High school diploma or GED OR equivalent work experience
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate and empathetic manner
  • Proficient conflict management skills to resolve issues in a stressful situation
  • 2+ years of experience in a call center environment (i.e. administrative, customer service, claims, etc.) using phones and computers as the primary job tools
  • Prior health care experience, Behavioral Health knowledge preferred



    OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.



    From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.



    Download our mobile app to take your job search on the go!



    Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.



    All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.



    © 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
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