Customer Service Representative Inbound
Work from home opportunity
Hiring in CT and Western /Springfield MA Area
$13-$14 per hour
* Answer incoming customer service calls on behalf of a top technology solutions company that offers wellbeing programs for its client’s employees.
* Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
* Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
* Ask probing questions to understand the customer's reason for calling and use problem solving skills to meet their individual needs
* Use product database and website to suggest merchandise appropriate for individual customers' needs
* Edit notes taken during phone call and customize standard letter used to accompany samples/coupons sent to consumers
* Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies
* Minimum High School Diploma (or equivalent) * Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
* Experience in an environment in which customer interaction is required
* Fluency in the Spanish language a plus.
* Excellent oral and written communication skills in English
* Starting pay is $13-$14 per hour based on shift/experience.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- 8 hour shift
- Monday to Friday
- High school or equivalent (Required)
- Waiting period may apply