app jobs sales-marketing companies a american customer customer service representative inbound

Customer Service Representative Inbound


Work from home opportunity

Hiring in CT and Western /Springfield MA Area

Salary

$13-$14 per hour

Job type

Full-time/Part-time

* Answer incoming customer service calls on behalf of a top technology solutions company that offers wellbeing programs for its client’s employees.

* Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue

* Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions

* Ask probing questions to understand the customer's reason for calling and use problem solving skills to meet their individual needs

* Use product database and website to suggest merchandise appropriate for individual customers' needs

* Edit notes taken during phone call and customize standard letter used to accompany samples/coupons sent to consumers

* Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies

REQUIREMENTS INCLUDE

* Minimum High School Diploma (or equivalent) * Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.

* Experience in an environment in which customer interaction is required

* Fluency in the Spanish language a plus.

* Excellent oral and written communication skills in English

* Starting pay is $13-$14 per hour based on shift/experience.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Required)

Benefit Conditions:

  • Waiting period may apply


Have an Awesome Remote Product?
Promote it right here · On our platform · starting at $49/mo